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Operations Consultant Engineer - Welwyn Garden City

Region:
Home Counties, South East
Sector:
Defence/Military Jobs, Engineering Jobs, Information Technology (IT) Jobs, Telecommunications Jobs
Contract Type:
Permanent
Salary:
£40,000 to £45,000 per annum
Salary Description:
£40,000 - £45,000 plus Benefits
Posted:
19-Mar-19
Start Date:
ASAP
Job Ref:
J3708

Introduction:
Our client is a leading solutions consultancy in the field of communications. Due to continued expansion they are recruiting for an Operations Consultant Engineer to join their team at their site in Welwyn Garden City. The successful candidate will develop and deliver concept of network operations, process and procedure material required to support the efficient operation of a Satellite Communications Service Provider. Please note although you will be predominantly based at the company offices in Welwyn Garden City, there will be the requirement to travel and attend customer sites for completion of projects.

SALARY IS £40,000 - £45,000, 25 DAYS ANNUAL LEAVE PLUS BANK HOLIDAYS, 6% NON-CONTRIBUTARY PENSION, CYCLE TO WORK SCHEME, HEALTH CARE CASH PLAN AND EMPLOYEE ASSISTANCE PROGRAMME.

Due to the nature of the role, candidates must be willing to undertake and gain UK SC clearance.

Operations Consultant Engineer Responsibilities:
- Work closely with the Operations and Maintenance business areas of Satcom Service Provider customer in identifying best practice concepts of operations
- Development of organisation and process framework to support efficient delivery of Services by Service - Provider to their end customers.
- Perform Gap Analysis and develop new and/or enhanced concepts of operation for innovative services within the satellite operator’s Operations
- Identifying enhancements to the Network and Service Management System to ensure efficient and effective operation of the network.
- Generation of operations/maintenance process and procedure documentation which reflect System and Personnel constraints.
- Maintaining and policing processes/procedures and implementing change management
- Development of plan / strategy documentation that defines the processes and procedures that different functions of the business need to adhere to in order to deliver a quality service.
Identify and foster opportunities for new business with the existing Satcom Service Provider Customers.
- Support to Operational Readiness testing.

Operations Consultant Engineer Requirements:
Essential:
- Hold a University degree or equivalent in a communications, computing or engineering related subject.
- Proven experience in Satellite or Mobile Communications arena, preferably gained in Network Control Centre or Satellite Ground Station/Mobile Base Station operations and maintenance engineering, SLA specification and design of Quality of Service measurement systems.
- Satellite or military communications systems.
- Process development and realization.
- MS office toolset (in particular Word, Excel & PowerPoint).
Desirable:
- Understanding of communications operations frameworks (e.g. TM Forum, ITIL etc)
- Systems Analysis skills and application within a communications domain
- Development and delivery of training material that describes the architecture and operation of communications systems
- Familiarity with tools used within satellite ground stations for operations and maintenance. E.g. HP Network - Management, KRATOS, Stablenet/Tivoli N/W Management toolset, SAP,
- Experience on UK military satellite communications projects
- Satellite ground station operation and maintenance
- Multi-media computer-based training (CBT) e/learning/distance learning design and delivery systems

Operations Consultant Engineer Benefits:
- Salary is £40,000 - £45,000 depending on skills, qualifications and experience.
- Monday – Friday.
- 25 days annual leave plus bank holidays.
- 6% non-contributary pension, cycle to work scheme, health care cash plan and employee assistance programme.

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