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Communication Systems Support Engineer - Heathrow

Region:
Home Counties, South East
Sector:
Defence/Military Jobs, Information Technology (IT) Jobs, Telecommunications Jobs
Contract Type:
Permanent
Salary Description:
£Negotiable depending on experience
Posted:
13-Nov-18
Start Date:
ASAP
Job Ref:
J3547

Introduction:
Our client is a leading solutions provider in the field of Communications. They are now looking for a Communications Systems Support Engineer to join their team at their site in Heathrow, Middlesex. Reporting to the Service Delivery Manager the successful Communications Systems Support Engineer will be responsible for the installation, service and maintenance of radio and communications equipment both onsite and in the workshops. Due to the nature of the role, the successful candidates will need to gain an airside pass therefore must have a traceable work history.

NEGOTIABLE SALARY DEPENDING ON SKILLS AND EXPERIENCE, STANDBY ALLOWANCE AND CALLOUT PAYMENTS, PENSION SCHEME.

Communications Systems Support Engineer Responsibilities:
- Respond to customer reported incidents (via the service desk) within an SLA framework, carrying out remedial maintenance ensuring all incidents are resolved or service restored within SLA.
- Ensure Customers requests (Moves, Adds, Changes or Cancellations) are delivered within expected timeframes.
- Preventative Maintenance – completing customer service visits to a planned schedule including inspections on deployed PMR & Cellular network equipment within the SLA framework.
- Project delivery – Installation of equipment and services at customer sites and assist with Airport walk testing and product testing as required.
- Please note – the working hours are days Monday to Friday however candidates must be flexible in approach as will be required to work a week of nights once a month. This position is primarily based at Heathrow however you may be required to travel to other sites within the UK.

Communications Systems Support Engineer Requirements:
- Excellent Radio, Unified Comms and/or Network and I.T. technical and industry knowledge.
- Cellular / Wi-Fi knowledge.
- RF knowledge.
- Able to work under pressure in delivering service & response activities where strict SLA’s are to be met.
- Flexible approach – willing to work nights when required.
- IT literate.
- Hold a clean driving licence.

Communications Systems Support Engineer Benefits:
- Negotiable salary depending on skills and experience.
- Monday to Friday.
- Standby Allowance and Callout payments.
- 20 days holiday rising with service to a maximum of 25 days, plus 8 statutory days.
- Company Pension Scheme.
- Opportunity to join an established company and work in a challenging and varied environment.

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