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Technical Support Engineer - Gloucester

Region:
South West
Sector:
Information Technology (IT) Jobs
Contract Type:
Permanent
Salary:
£30,000 to £38,000 per annum
Posted:
11-Sep-18
Start Date:
ASAP
Job Ref:
J3604

Job Title: Technical Support Engineer (IT/Telecoms)

Location: Gloucester, Gloucestershire

Salary: £30K - £38K DOE + Benefits

Introduction:
Our client is a well-established provider of network and telecommunications equipment to their client base. They’re now recruiting for a Technical Support Engineer in Gloucester.

SALARY £30,000 - £38,000 DOE, POOL VEHICLE, PENSION SCHEME

Technical Support Engineer (IT/Telecoms) Responsibilities:
- Provide telephone and email support, responding to requests for assistance and support with a range of SNMP based network management systems (PDH, SDH, Ethernet and wireless-based networking equipment).
- Prepare and test telecoms equipment for client order using test equipment.
- Travel to client’s site on an occasional basis.
- Ensure support calls are logged, updated and followed through to resolution.
- Carry out day to day maintenance, administration and support on all computer/server systems.

Technical Support Engineer (IT/Telecoms) Applicant Requirements:
- Ideally educated to HNC level or above in Telecommunications or another relevant discipline.
- Good understanding of at least two of the following technologies is required with theoretical knowledge of the others: Ethernet/IP/MPLS, layer 2 – layer 4 based Ethernet/IP technologies including MPLS & MPLS-TP, PDH, SDH, cellular technology 2G, 3G and 4G, IoT, Wi-Fi access points and mesh technologies, DWDM, GPON and SNMP management systems, server and PC operating systems.
- Use of testing equipment including oscilloscopes, optical power meters, light sources, frequency counters BERT’s and multi-meters.
- Undertake a call-out rota (One week in every four).
- Prepared to travel; full driving licence.
- Prepared to obtain Security Clearance.

Technical Support Engineer (IT/Telecoms) Benefits:
- Monday to Friday - 8.30 a.m. to 5.00 p.m.
- Pool vehicle provided.
- Pension Scheme.
- 20 days holiday plus bank holidays.

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