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Storesperson & Customer Support - Aylesbury

Region:
Home Counties, South East
Sector:
Defence/Military Jobs, Warehouse & Logistics Jobs
Contract Type:
Permanent
Salary:
£18,000 to £24,000 per annum
Posted:
25-Jul-18
Start Date:
ASAP
Job Ref:
J3554

Introduction:
Our client based in Aylesbury, Buckinghamshire is a specialist in Wireless Communication Systems. They design, supply, install and maintain communication systems for a wide range of professional organisations predominantly within the UK. They are now looking to recruit a Storesperson & Customer Support to join their team. Reporting to the General Manager the successful Storesperson & Customer Support will be responsible for receiving, storing and allocation of supplies, stock and materials, effectively managing the timely flow of order processing, incoming Service and Hire maintenance work.

SALARY IS £18,000 - £24,000, PENSION SCHEME, 20 DAYS HOLIDAY + BANK HOLIDAYS.

Storesperson & Customer Support Responsibilities:
- Use of company software programme for all service and stores activities and customer requirements.
- Review and create a computer based report for management on all outstanding service Jobs each week.
- Update and maintain the customer database.
- Administration, allocation and control of all stock and the stores.
- Raise purchase orders, process orders and returns to manufacturers.
- Complete documentation such as pick lists, work orders and shipping orders using computer system.
- Book in all stock deliveries and in-coming Service work and complete daily shipping and receiving logs.
- Create documents for courier delivery and arrange for pickups or third party collection.
- Check off-hired equipment against contract details and check for shortages or damage.
- Rectify problems such as damages, shortages and non-conformance to specifications.
- Document and escalate any customer service issues and/or shipping and receiving errors.
- Receive calls from customers and suppliers, maintaining a high level of customer service.
- Expedite customer orders and monitor shipments.
- Ensure that all stock is processed and stored with the required stock documentation as per company policy.
- Ensure that all equipment for Hire is stored and maintained as per company policy.

Storesperson & Customer Support Applicant Requirements:
- Good IT skills, sound experience of Word, Excel and Outlook programmes.
- Previous experience working in a stock and service environment with good numeracy skills.
- Attention to detail whilst following established business processes.
- Ability to work in a small team with a willingness to contribute, when needed, to ensure customer satisfaction.
- Ability to work under pressure and to meet deadlines.

Storesperson & Customer Support Benefits:
- Salary £18,000 - £24,000 payable depending on experience.
- Monday to Friday – 8.45am – 5pm.
- Company pension.
- 20 days holiday plus bank holidays.

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