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IT Operations Manager - Redhill

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Our client is an established manufacturer of specialised equipment. They’re now looking for an IT Operations Manager to join their team at Redhill, Surrey. You’ll manage the effective delivery of internal IT services and hosted Government IT services for both HQ and remote offices/users 24/7.


IT Operations Manager Responsibilities:
- Design, plan, implement and support customer (internal and external) IT networks and systems globally to agreed timescales and costs.
- Lead, motivate and develop a team who install, develop, maintain and support IT systems both internally and externally with an absolute focus on providing high levels of availability, customer service and satisfaction.
- Undertake the tasks according to the role as detailed in the client’s security organisation document.
- Take full accountability of end to end delivery of IT services to meet agreed business requirements within timescale, cost and quality criteria working with the relevant internal resources and third parties to achieve desired results.
- Design, develop and implement new internal and external IT solutions as well as support colleagues, customers and suppliers.
- Manage, develop, implement, document, train and support existing and future IT services (Telco, network, security, servers, desktop, business apps etc)
- Define service levels/KPI's and metrics where they don’t exist and work closely with management to ensure that the client’s technology meets service levels/KPI's.
- Conduct regular performance monitoring and capacity testing of IT services.
- Undertake an on-call IT rota responding to emergencies as required including remote access or site visits.

IT Operations Manager Requirements:
Educated to HND/HNC or equivalent in IT, Computer Science or related discipline or equivalent experience.
- Hands on experience of building and supporting network infrastructure including virtualisation, remote access systems, database systems, CRM, network security, email and web security, IP PBX (Mitel) and IT procurement would be advantageous.
- Conversant with Cybersecurity and enforcement of drive encryption for IT systems.
- Experience of MoD IT system security policies and/or ISO 27001 processes – advantageous.
- Familiar with cyber software tools to build servers/laptops securely.
- Strong leadership skills.
- Ability to obtain Security Clearance.

IT Operations Manager Benefits:
- Pension Scheme.
- 23 days holiday plus 8 bank holidays.
- Mon – Fri: 9am – 5.30pm.

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