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Technical Services Manager - Birmingham

West Midlands
Information Technology (IT) Jobs
Contract Type:
Salary Description:
£Attractive Salary + Benefits
Start Date:
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Our client is a leading provider of Information Technology solutions to their prestigious client base in the UK. They’re now recruiting for a Technical Services Manager to join their team in Birmingham. You will provide high level technical management for Data Centre Services and its customers. Duties will be dispersed across operational reactive and proactive technical services, providing operational IT management across platforms, technologies, process and services delivered.


Technical Services Manager Responsibilities:
- Ensuring business as usual technical operations and services for Data Centre Customers.
- Directly interact with clients, account managers, technical teams and third parties in order to coordinate rapid and effective response to major incidents.
- Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident.
- Provide technical guidance in improving service across various different technical platforms (Infrastructure/storage/network) in order to drive continual service improvement.
- Proactively manage IT service continuity solutions for Data Centre customers.
- Track, record and monitor a customer technical risk log across customer IT solutions to recommend improvements and drive forward the best solution and service.
- High level technical matrix management covering infrastructure/storage/network to lead technical teams as part of any major incident.
- Production and design of documentation to a high level including technical drawing, process models, customer communications and major incident reporting.
- Provide technical guidance and recommendations across incident, problem and change management within data centre services.

Technical Services Manager Requirements:
- ITIL knowledge/accreditation specializing around operational Incident/Problem and change management.
- Excellent all-round IT knowledge preferably with a specialist skill set in one complete technology area (i.e.
Networking, Storage, Virtualisation, Application, Microsoft etc.)
- Strong understanding of multiple technologies and the elements of an end to end service (Workstation,
Application, Network, Virtualisation, Storage).
- Vendor certifications or in depth experience in any of the above technology areas (Storage, Networking, Infrastructure).
- Senior level IT Management and leadership experience within a Data Centre or managed services environment.
- Ability to break down an incident into technology and service components to methodically work with technical
teams to plan and restore IT services.

Technical Services Manager Benefits:
- Pension Scheme.
- Healthcare Plan & Life Assurance.
- 23 days holiday plus 8 bank holidays.
- Mon – Fri: 9am – 5.30pm.

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