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Technical Services Management Lead - Birmingham

West Midlands
Information Technology (IT) Jobs
Contract Type:
Salary Description:
£Attractive Salary + Benefits
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Our client is a leading provider of Information Technology solutions to their prestigious client base in the UK. They’re now recruiting for a Technical Services Management Lead to join their team in Birmingham. You’ll provide high level technical management function for Data Centre Services and its customers. Lead the technical service management team in the UK and the Offshore Support Centre in Vietnam.


Technical Services Management Lead Responsibilities:
- Operational reactive and proactive technical services providing operational IT management across platforms, technologies and services delivered.
- Management of the Vietnam Offshore Support Centre with expected visits of 4 - 6 times per year.
- Daily BAU management of the TSM Function and its team members.
- Provide guidance and support to Technical Service Managers in delivering a Gold standard Service to customers.
- Ensure Technical Service Managers deliver business as usual technical operations and technical service management for all Data Centre Customers.
- Ensure the TSM Function provide a supporting service to the customer account and service management team through a pro-active alignment into Data Centre Services enabling focused single points of contact to important customer accounts
- Act as escalation point for all Technical Service Managers where required.
- Directly interact with clients, account managers, technical teams and third parties in order to coordinate rapid and effective response to major incidents.
- Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident.
- Provide proactive drive and guidance to Problem Management team.
- Support and be part of an out of hours management escalation process.

Technical Services Management Lead Requirements:
- ITIL knowledge/accreditation specialising in operational incident/problem and change management.
- Excellent high level IT knowledge across Enterprise and Data Centre technology.
- Senior level IT Management and leadership experience within a Data Centre environment
- Ability to provide guidance and leadership to Technical Service Managers and Technical Specialist team members in delivering high standards to customers.
- Previous experience working with and managing offshore technical staff delivering services.
- Excellent knowledge and understanding of full lifecycle of IT service delivery in managed services environments.
- Ability to lead and provide guidance to technical engineers/teams in best practice in IT operational environments.

Technical Services Management Lead Benefits:
- Pension Scheme.
- Healthcare Plan & Life Assurance.
- 23 days holiday plus 8 bank holidays.
- Mon – Fri: 9am – 5.30pm.

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